Scope and basis of this privacy document

Personal data we collect

• Identification: name, date of birth, nationality, resident address, ID numbers and verification records as part of KYC checks.
• Contact details: email, mobile number, postal address.
• Account data: username, preferences, responsible gaming settings, communication choices.
• Transaction data: deposits, withdrawals, betting history, winnings, payment instrument details stored by payment providers.
• Technical data: IP address, device identifiers, browser type, operating system, app version, log files, cookies and similar technologies.
• Compliance data: sanctions screening, PEP screening results, fraud flags, dispute records.

Why we collect this information

• To open and manage accounts and provide online services securely.
• To process payments, verify identity, and prevent fraud and money laundering.
• To meet obligations under Ghanaian law, including the Data Protection Act, 2012 (Act 843), the Anti‑Money Laundering framework, and directions from competent authorities.
• To improve website performance, user experience, and customer support.
• To conduct analytics for service quality, risk management, and integrity of games and sports betting.

Security measures

• Encryption in transit using TLS, and encryption or tokenisation for sensitive records where appropriate.
• Strict access controls, role‑based permissions, multi‑factor access for staff, and activity logging.
• Segregation of environments, firewalls, intrusion monitoring, and vulnerability management.
• Vetting and confidentiality obligations for employees and service providers.
• Incident response procedures and regular security reviews.

User rights

• Access: request a copy of personal information and an explanation of processing.
• Correction: ask to fix inaccurate or incomplete data.
• Deletion: request erasure where retention is not required by law.
• Restriction and objection: limit or object to processing in specific circumstances.
• Portability: receive certain data in a commonly used format where applicable.

Compliance and oversight

• Processing follows the Data Protection Act, 2012 (Act 843) and guidance of the Data Protection Commission of Ghana.
• Where relevant, processing is aligned to GDPR principles of lawfulness, fairness, transparency, purpose limitation, data minimisation, accuracy, storage limitation, and integrity and confidentiality.
• Queries or complaints may be raised through the support channels listed on the website or directly to the Data Protection Commission of Ghana.

Data retention

• Personal data is kept only for as long as needed for the services or as required by law.
• Records linked to financial transactions and due diligence may be retained for up to five years or longer if mandated by applicable statutes and regulatory guidance.
• Data scheduled for disposal is securely deleted or irreversibly anonymised.

Lawful, fair, and transparent use

• Account servicing and operations: create accounts, authenticate sign‑ins, process bets, handle payouts, and provide customer support.
• Payments and withdrawals: process transactions through approved payment services and banks, and keep transaction records for auditing.
• Safety and compliance: verify identity, prevent fraud, detect abuse, meet anti‑money laundering and counter‑terrorist financing duties, and respond to lawful requests.
• Service improvement: diagnose technical issues, optimise performance, and enhance the user experience across devices.
• Personalisation: tailor site content, language, and settings to preferences where permitted.
• Analytics and reporting: produce statistics to understand usage patterns and improve services.
• Marketing communications: send updates about products and features where the user has given consent, with the option to opt out at any time.

Legal bases for processing

• Consent given by the user for specific purposes.
• Performance of a contract for the provision of online services.
• Compliance with legal obligations under Ghanaian law.
• Legitimate interests such as service integrity, security, and prevention of misuse, balanced against user rights.

How to exercise rights

• Submit a request through the Help Centre or the contact methods provided on the website, describing the right you wish to exercise.
• Identity verification may be required before actioning a request to protect the account holder.
• A response will be provided within a reasonable period, usually within one month, subject to lawful extensions for complex matters.

Corrections and deletions

• Inaccurate personal information can be corrected upon request.
• Deletion will be actioned where the data is no longer needed or where consent is withdrawn, unless retention is required for legal, regulatory, or dispute purposes.

Security checks and payments

• By using this site, the user consents to security checks that include identity verification, sanctions and PEP screening, and fraud monitoring consistent with Ghanaian law.
• The user authorises processing of payment data by licensed payment service providers and acquiring banks for deposits, withdrawals, chargebacks, and compliance reviews.

• The services are intended for persons aged 18 and above as required by local gambling rules.
• Age cannot be confirmed without identity documents, so account holders may be asked to provide proof of age.
• If it is discovered that a minor has submitted information, the account will be blocked and the data deleted as soon as reasonably possible.
• Parents or guardians may contact support to request removal of a minor’s personal information.

• Personal data may be stored or processed in other countries where partners, hosting providers, support teams, or payment services operate.
• Using the site constitutes consent to such international transfers subject to appropriate safeguards.
• All partners handling information are bound by confidentiality and data protection obligations.
• Where cross‑border transfer protections are required, safeguards may include contractual clauses, technical measures such as encryption, and access controls limiting who can see the data.

• This disclaimer explains how limits, exceptions, or special rules may apply to specific situations covered by this policy.
• The disclaimer is effective once the user accepts the policy by signing up, ticking acceptance, or acceding through continued use of the services.
• If any provision conflicts with mandatory law, the relevant law will apply and the remaining terms will continue to operate.
• Nothing in this document limits rights that cannot be limited under applicable statutes.

What cookies are

• Small files stored on a device to remember settings and recognise the browser during future visits.

How cookies are used

• Statistics and analytics: measure visits, diagnose errors, and understand behaviour on pages.
• Personalisation: remember preferences such as language and display options.
• Site improvement: enhance navigation, load times, and security features.
• Marketing measurement: assess the performance of permitted communications where consent has been granted.

Cookie choices and retention

• Cookie retention is generally 1 year unless a shorter or longer period is required for the stated purpose.
• Users can manage or delete cookies through browser settings and any consent tools provided on the website. Some functions may not work if certain cookies are disabled.

• Using this website and services signifies full acceptance of this Privacy Policy and any updates published here.
• The current version posted on the site prevails over any earlier version.
• Continued use after changes take effect will be treated as acceptance of the revised document.

When sharing happens

• To comply with law, court orders, or requests from competent authorities and regulators.
• To process payments through banks, card schemes, mobile money operators, and licensed payment services.
• To conduct KYC, sanctions screening, fraud prevention, and risk scoring using vetted service providers.
• To manage disputes, chargebacks, debt recovery, audits, or to enforce terms and conditions.
• To provide hosting, customer support, SMS and email delivery, identity verification, and analytics services under contract.

Scope and consent

• Third parties are listed on the website where practicable. If a specific provider is not listed, users will be informed about the purpose and scope of sharing where required by law.
• Providing personal information for these purposes constitutes consent to processing by those parties, subject to their own privacy practices and the limits of this policy.

Safeguards

• Each recipient is required to use information only for the contracted purpose and to apply adequate security and confidentiality measures.

• The site may contain links to external websites or apps that are not operated by this platform.
• Those websites have their own privacy policies and data handling practices.
• Responsibility is not accepted for how external sites collect, use, or protect personal information.
• Users should review the privacy documents of any external websites they visit and exercise caution when sharing information.