Get help fast in Ghana

Live chat gives the fastest help for most questions. Use it for quick fixes and real-time guidance.

• How to start chat:
  • Log in, open Help in the menu, then tap Live Chat.
  • Share your account ID or phone number, then outline the issue.
• Best for:
  • Login problems, KYC checks, deposits and withdrawals, bet queries, bonus questions, and simple technical issues.
• Hours and language:
  • 24/7 in English for Ghana.
• Expected timing:
  • First response in under 2 minutes. Simple issues resolve in 5 to 15 minutes.
• Tips for faster help:
  • State your goal first, then key details. Add screenshots if possible.
  • Include payment method (MTN MoMo, Vodafone Cash, AirtelTigo Money), last 4 digits of transaction ID, and time of payment.
  • Keep the chat window open until the agent confirms the fix.
• Note on identity and safety:
  • Paripesa live support never asks for your password or full card number.

Email is best when you need a record or have a complex issue that needs review.

• How to send:
  • Use the Contact form in your account Help Centre or the support email shown there.
  • Include your account ID, phone number, and a short subject like [KYC], [Payments], [Bets], or [Tech].
  • Attach screenshots, receipts, or error messages.
• Best for:
  • KYC verification, document reviews, payment disputes, game logs, responsible gaming requests, or formal complaints.
• Contact details:
  • Use the support email listed in your account. Department addresses may be shown for KYC or payments.
• Expected timing:
  • Auto-acknowledge in minutes. First human reply in 2 to 12 hours, complex cases up to 24 hours.
• Tips for faster replies:
  • One issue per email. Clear subject line and bullet points.
  • Add dates, amounts in GHS, reference numbers, and device details.
  • Reply to the same thread to keep history in one place.
• Safety:
  • Paripesa customer service will never ask for your password or full one-time codes by email.

Phone support helps when the matter is urgent or needs step‑by‑step guidance.

• How to call:
  • Log in and open Help Centre. Choose Call or Request a Call if shown for Ghana.
  • If your account displays a support number, call that helpline.
• Best for:
  • Time‑sensitive problems such as locked account, cancelled deposit, cashout delays, or urgent bet issues.
• Numbers and hours:
  • If a Paripesa helpline number is listed in your account, use that one. Phone hours can vary by day.
  • There may be no public free number. Avoid third‑party numbers found on social media.
• Expected timing:
  • Queue time is usually 3 to 10 minutes. Many issues resolve during the call.
• Tips to speed things up:
  • Have your account ID, date of birth, and recent transaction details ready.
  • Call during off‑peak hours when possible.
  • Stay near your device to complete any verification steps.
• Safety:
  • Do not share your full card PAN or one‑time codes over the phone.

Messaging apps are handy for updates and quick questions. Use only verified links from the website to avoid impostors.

• Where to reach out:
  • Open the official links to WhatsApp, Telegram, Facebook Messenger, or X from the website footer or the in‑app Contacts page.
  • Never trust handles shared in comments or unofficial groups.
• Best for:
  • Quick status checks, how‑to questions, and service updates. No sensitive data should be sent here.
• Response time:
  • Typical replies in 15 to 60 minutes, depending on volume.
• Tips for effective contact:
  • Send your account ID and a short summary. Avoid posting personal data in public.
  • Ask to switch to live chat or email for account‑specific matters.
• Safety and verification:
  • The Paripesa support team will never ask for payment in DMs. Confirm links via the website.

Technical support handles errors and system issues that need specialist review.

• How to reach tech help:
  • Start in live chat and ask for a technical review, or use the tech option in the Help Centre form.
  • Attach screenshots and a short timeline of the issue.
• Common issues handled:
  • Login errors and 2FA reset, KYC upload failures, payment declines or pending deposits, missing withdrawals, game loading or crash errors, and bet settlement problems.
  • Mobile money issues for MTN MoMo, Vodafone Cash, and AirtelTigo Money.
• What to include:
  • Device and OS version, app or browser version, network type, time of error, and any error code.
  • Transaction reference, amount in GHS, and payment channel.
• Expected timing:
  • Triage in 30 to 90 minutes. Most fixes in 2 to 24 hours. Complex partner checks may take longer.
• Tips to speed resolution:
  • Reproduce the issue and note the steps. Share logs or screen recordings if possible.
  • Keep one ticket open per issue to avoid delays.
• Safety:
  • Paripesa will never ask for your full card number, PIN, or full one‑time codes.

Priority care is available for high‑tier players once eligible.

• How to access:
  • Check your account for VIP status. Use the VIP contact tile or priority chat if shown.
  • Your account may include a dedicated email or callback option.
• Who qualifies:
  • Eligibility is based on account activity and responsible play checks.
• What gets priority:
  • High‑value payment reviews, account security, bet settlement escalations, and time‑critical requests.
• Response and follow‑up:
  • Priority chat connects in under 1 minute in most cases. Email replies aim for under 2 hours.
• Tips to maximise service:
  • Keep contact details up to date. Use the dedicated channel listed in your VIP area.
  • Consolidate questions in one thread for faster outcomes.
• Note:
  • Paripesa VIP support never requests fees to speed up service.